Who We Are
MirrorWeb is a fast-growing Manchester-born scale-up that also has headquarters in Austin, Texas. We have earned a global reputation for enabling financial firms to manage risk through cutting-edge data archiving and supervision solutions. We help organizations meet their compliance needs more efficiently than ever before.
Our platform captures, monitors and stores all digital communications—whether it’s emails, MS Teams conversations, iMessages, or anything else. This helps businesses comply with strict regulations and avoid costly fines like the $5 billion issued by the SEC in 2023.
Our mission is simple: to allow firms to communicate freely and confidently with the knowledge that all messages will be monitored and flagged in real-time if noncompliant. Having recently secured significant investment from a US growth equity firm, we’re ready for our next phase of rapid expansion, and are looking for the right people to slot in quickly and take us to the next level.
What’s it like in the Austin office?
Here at MirrorWeb, whilst we’re a well esteemed and regarded solution for large corporate financial services business, this isn’t our defining feature. We are a tech company at our core; we thrive on innovation, collaboration and fun. Outside our to-do lists, we’re enthusiastic about coffee, ping pong, board games, 5-a-side, cinema trips, animal facts, who sits on top of the Myles leaderboard, and what each other is having for lunch. We are surrounded by too many tempting eateries to end any week with a clean conscience.
For a while we’ve felt like we’re building something special here, and that conviction is even stronger post-investment. It’s an exciting place to be with a strong and supportive team ethos. We don’t do Sunday Scaries, and we don’t believe that every pathway is linear. In fact, we’re big fans of squiggly line careers, where our team has space to grow in different directions as different opportunities emerge.
One non-negotiable for MirrorWeb is enthusiasm. If you’re going to stay home as often as possible and expect to just work through to-do lists dictated by your line manager, this is probably not the ideal opportunity for you. While following instructions is essential, we value a self-starter attitude, and would prefer for you to try new things and fail than to simply plod along.
We'll welcome you with open arms and do everything we can to help you hit the ground running.
The Role:
MirrorWeb are looking for a customer centric Account Manager to join our team. Our Account Managers are the bridge between Sales and Customer Success and are focused on understanding our customers and finding opportunities to leverage our products to help grow their business. You must excel in relationship-building, problem-solving, and strategic thinking. You must be curious, consultative and customer focused, thriving on finding and driving successful outcomes for your clients.
Key Responsibilities:
- Develop and nurture strong relationships with your customers across decision-makers and key business stakeholders
- Become a product and industry expert, developing the knowledge needed to understand your customer’s business, drive rich conversations and attain a trusted advisor relationship
- Gain a deep understanding of our customers' objectives, goals, and KPI's
- Collaborate with the customer success team on driving value and expanding/growing accounts
- Drive contract renewals and identify opportunities for upselling additional products and services
- Clearly and persuasively communicate the value of our solution to customers
- Collaborate with product, marketing and technical teams to ensure seamless delivery and provide customer feedback (act as voice of the customer)
- Consistently look for ways to improve the customer experience and our delivery service
What You’ll Need:
- 2-3 years of experience coming from Account Management, Customer Success, or a similar role within the SaaS industry
- Empathy and a commitment to creating a great customer experience
- Strong interpersonal and communication skills, including active listening
- Ability to think strategically and develop creative solutions
- Exceptional problem-solving skills with a data-driven approach
- Possess prioritization and organizational skills with attention to detail
- A strong sense of accountability and ownership and results oriented approach
- A collaborative mindset with a passion for cross-functional teamwork
- Enjoy getting your hands dirty and thrive in a rapidly changing environment
- A finance or data-driven background and a good understanding of the M+A industry is a plus
- Ability to travel required
What’s on Offer:
- Full medical insurance including dental and vision
- Life Assurance
- 20 days PTO
- Paid sick leave
- Other enhanced company benefits
- Opportunity to work in a fast-growing company with a dynamic team.
- Professional development opportunities.
Ready to Join?
If you’re excited by this opportunity and want to be part of MirrorWeb’s journey, we’d love to hear from you, so apply here to the role now and we can organize a time to catch up soon.
